Right of withdrawal

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send Relish a communication to that effect, within the terms indicated, to the following email address: e-commerce@relish.it, or call +39 081 5108815

For disputes relating to possibly defective products write to the following email address:: reclami@relish.it

In case of withdrawal, the Customer can send the products back to Relish within 14 (fourteen) days from the withdrawal, to the following address Relish.it Cis di Nola isola 1 blocco 145 - 80035 Nola (NA), Italy. The goods must be returned intact, complete with all its parts and (preferably) in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the following conditions:


The right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);

  • For the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc ...);

  • The shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer. If the customer chooses the coupon voucher option, instead of refunding by bank transfer or paper, the return shipping costs will be borne by RELISH.it and free for the customer. The coupon can be spent on the RELISH.IT website within 6 months of receiving it via e-mail and cannot be combined with other coupon vouchers. (NOT USABLE IN THE BLACK FRIDAY PERIOD) On orders in which a coupon voucher has already been used, it is possible to use the free return solution again, we will send another return label to the customer, to which a contribution of € 4.90 will be deducted from the voucher.

  • The shipment, until the certificate of receipt in the warehouse indicated by Relish, is under the complete responsibility of the customer;

  • In case of damage to the goods during transport, Relish will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
  • Relish will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

 

Relish will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of the Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of this refund.

In the case of payments by bank transfer or cash on delivery, reimbursement by coupon is also optional. Otherwise, the user must communicate the relative bank details to make the refund which will be made ONLY by bank transfer.

Relish may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, whichever is earlier.

In any case, the Customer will lose the right of withdrawal in cases in which Relish ascertains that:

  • The returned product and / or its accessories, and / or its packaging are not intact;

  • The product is missing its external packaging and / or original internal packaging;
  • The product lacks integral elements and / or accessories (eg closures, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, Relish will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.